An experienced operational leader who has lead successful transformations and created award winning customer service experiences and outcomes. Proven track record for cost reduction in a Customer focused way. Diversification of roles has brought a rounded skill set including relationship management of major Corporates to operational leadership using lean process and change management leading teams of 3500+. Customer and people engagement are a key strength. By using experience gained over diverse roles and sectors Fran uses a strategic approach combining future enabling technologies and lean process methodology.