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Technology Transforming Customer Experience

CX Technologies: The Future,The Near Future & Now

Join us and discover the technologies that will transform every aspect of your CX; how you design it, how you deliver it and how you analyse its impact on your customers and business.

Our 1 day Conference and Showcase will evaluate what’s new, what’s working and what’s coming next in a technology transformation that’s connecting companies with customers like never before.

Co-Located with 

Thought leading Conference Agenda and Innovation focused Solutions Showcase


One Day

Find everything you need to fuel your CX transformation in one day, under one roof.

Top agenda

Join a focused conference that investigates the impact of technology on every area of CX.

Real World

Hear case studies and lessons learned from companies that are really making headway on the CX transformation journey.

Hands on Showcase

Meet the vendors and see the technology that can change everything for you and your customers

Conference – Not just the talk…

We have a reputation for creating events that break the mould; that bring industry leaders together and give them direct access to experts, innovators and early adopters with opinions that matter and experience that’s proven.

Alongside presentations and case studies, expect interactive debates, panels and networking opportunities that will get you involved in the discussion.

  • Early adopter case studies
  • Best practice – current CX Technologies
  • Innovation under investigation
  • Global insights and future trends
  • AI, IoT and the future of customer connectedness

We have a knack for attracting high profile speakers rarely seen on the regular conference circuit.  At CXtech you’ll hear from leaders who are creating change, forecasting the future and transforming their organisations, but will take time out from business to spend time with you.

2018 Conference Summary to-date

Plenary Thought Leaders Debate – Defining Our Future
AI technologies are re-shaping our future. It’s up to us to determine whether they enhance our lives or diminish them. On 12 October 2018, three of the world’s most respected minds in AI, business change and technology/human interaction will come together to put the case for a positive AI-enabled future. They’ll consider how AI could impact the business operations, world economies and human life for good or ill and, eschewing doom laden prophecies and idealised dreams, investigate what we can do to ensure technology remains humanity’s life enhancing servant – not its master.
The Defining Our Future Debate will be moderated by change management specialist Anton Fishman and customer management expert, Mike Havard. It will kick-start two high-octane technology focused business conferences:

Agenda Summary to date

09:15 Chairs Welcome
Mike Havard, CXtech Chair and Anton Fishman, AIR Chair

09:30 – 11:15 Plenary Debate: Defining Our Future

AI and big business: When will UK business get real about AI?
Daniel Hulme , CEO of Satalia and Director of Business Analytics MSc at University College London
AI is like teenage sex. Everyone thinks others are doing more of it than they are and so mask their inexperience behind bravura talk. We say it’s time for business to shape up – technology can transform business productivity and profitability, but only if companies put AI front and centre in their innovation and talent management strategies.

AI and the human experience: Will humans be superseded by the technologies they’ve created?
Dr Chris Brauer , Director of Innovation at Goldsmiths University and Founder of the Centre for Creative and Social Technologies
Research into the everyday interactions between people and emerging technologies reveals a worrying trend – that humans risk being put out of work and deprived of purpose by the very technologies intended to improve their lives. This future can only be averted by creating technologies that enhance human capability rather than replace human skill. We consider whether responsible innovation can create an equal relationship between people and technology, leading to high-performance workplaces and satisfying lives.

AI and economic survival: Can our current world order survive AI’s twin singularities?
Calum Chace, Futurologist, journalist and best-selling author
The world faces the arrival of two AI-driven singularities – points at which the rules we’ve lived by till now will simply break down. The first is economic, when machines take over human work. The second is technological, when machines relegate humans to the position of the planet’s second most intelligent life form. Some say capitalism and liberal democracy will not survive. We argue that political and economic systems can be reshaped, businesses and organisations can transform their missions, and human beings achieve far greater self-realisation in a technologically enriched world.

11:45 – 13:00 CXtech Keynotes

13:00 – 14:00 Lunch & Solutions Showcase

14:00 – 15:20 CXtech Insights, Case Studies & Panel Debates (2 streams)

15:40 – 17:00 CXtech Insights, Case Studies & Panel Debates (2 streams)

17:00 Dragons’ Den session followed by Solutions Showcase, Networking & Drinks reception

2018 Speakers to date include:

Stefano Perego

Head of UK Customer Fulfillment, Amazon

Vinay Parmar

CX & Digital Director , National Express

Sue Daley

Head of Data Analytics and AI, techUK

Peter Ryan

Principal at Ryan Strategic Advisory

James Brindley-Raynes

Global Product Manager Staff Digitisation, HSBC

Bian Salins

Head of Social – Digital, TSB

Dr Andy Pardoe

Director for Artificial Intelligence at Accenture Digital & Founder of Informed.AI

Tim Hughes

Digital Transformation & Customer Experience Director, Tata Consultancy Services

Ian Cairns

Customer Director, easyJet

Martin Hill-Wilson

Customer Service, CX & AI Engagement Strategist

Maria Semykoz

Workplace Analytics Architect, Gallup

Dr Chris Brauer

Director of Innovation, Goldsmiths University, Founder Centre for Creative & Social Technologies

Calum Chace

Futurologist, journalist and best selling author

Daniel Hulme

CEO Satalia, Director of Business Analytics MSc at UCL

Anton Fishman

Managing Director, Fishman & Partners Ltd

Chris Ezekiel

Founder & CEO, Creative Virtual

Nicola Strong

Managing Director, Strong Enterprises

Ann-Marie Stagg

Chief Executive of the Call Centre Management Association (UK)

Miranda Sharp

Director Innovation, Ordnance Survey

Mark Hillary

Writer, Blogger, Analyst on tech/globalisation/future/cx

Mike Havard

Director, Ember Services

Prof Nigel Crook

Head of Computing and Communication Technologies, Oxford Brookes University

Showcase – Touch it and see…

In our Solutions Showcase leading edge vendors and innovators will demonstrate the technologies they have available today, and reveal their roadmaps for future innovation.  It’s your opportunity to evaluate solutions, find innovation and formulate buying decisions.

Because CXtech covers every aspect of CX – from design to delivery and analysis – you’ll find relevant solutions,                                                                                                  irrespective of your industry sector or area of operation.

  • CX design via any channel and at any touch point
  • CX delivery in service, sales or community building
  • Operational design and implementation for contact centres or digital delivery
  • Analysis of CX and its impact on customer engagement or business performance

From trying out the latest AI applications, to meeting the service delivery robots and bots, to testing operational platforms and applications; you’ll have the opportunity to shake hands and kick tyres.

Coming….?    Why wouldn’t you?

CXtech gives CX decision makers one day to accelerate their understanding and access transformative technologies.

It’s aimed at everyone that’s making key decisions about their organisation’s customer experience; how it’s designed, how it’s delivered and how its impact is understood.


So, if you’re involved in…

  • CX design via any channel and at any touch point
  • CX delivery in service, sales or community building
  • Operational design and implementation for contact centres or digital delivery
  • Analysis of CX and its impact on customer engagement or business performance

…for your organisation, CXtech is for you.

Whether you’re responsible for…

  • CX innovation and service creation
  • CX delivery and operational effectiveness
  • Technology selection and investment

…you’ll get insights to help you achieve your remit.

At a Glance

Key Information:

  • Date: Friday 12 October 2018
  • Time: 9:00 – 19:00
  • Venue: etc venues, 155 Bishopsgate, London
  • Conference
  • Solutions Showcase
  • Live Demonstrations
  • Networking Functions
  • Plenary Speakers
  • 2 Streams
  • 30+ Speakers
  • Panel Debates
  • Case Studies, including easyJet, Amazon, National Express, TSB, TCS
  • Panel Debates
  • Estimated attendance 400+
  • Co-located with AI & Robotics: The Main Event
  • All delegate fees include:
    • refreshments
    • lunch
    • networking and drinks reception
    • access to both events
    • access to presentation slides
    • printed event guides


Venue: 155 Bishopsgate, London EC2M 3YD

We’re turning 155 Bishopsgate’s venue into a connected event environment that lets you move seamlessly between our conference and Solutions Showcase; where there’s plenty of room to meet, greet, share experience and talk business.

And, of course, there’s a focus on connectivity.  Superfast wifi and exceptional business services mean you’ll never be out of touch with your world.

155 Bishopsgate, London, is located next to Liverpool St. Station in The City of London. 


If you’re a technology vendor active in any area of the customer experience field, talk to us about the benefits of partnership.   There’ll be opportunities to showcase your solutions, share your thought leadership and network with our invited audience of industry decision makers.


Demonstrate your solutions in our Industry Showcase. We’re creating an environment where you can show your systems in action as well as meet and greet potential buyers.

Thought leadership

While our conference plenary is reserved for independent industry experts, we’re creating partner streams and workshops where you can share your insights, experience and industry commentary.


Throughout the day – and especially at our evening drinks reception – you’ll be encouraged to interact with our audience, making connections that will enhance your business. You’ll even be able to invite and entertain your own valued customers and prospects at discounted rates.


Get in touch to discuss any aspect of CXtech, whether you’re interested in attending, speaking or eager to partner or just want to talk tech, Christina would love to hear from you:

Christina Wood – Connect Business Media

Phone: +44 (0) 1483 614451

Mobile: + 44 (0) 7775 942252

Email: [email protected]

CXtech is brought to you by Connect Business Media, a business media organisation with a reputation for creating mould-breaking events that challenge traditional thinking and overturn established formats.  With more than 30 years’ experience, the Connect team has managed national and international events on every continent on AI and advanced technologies, customer experience, outsourcing and employee engagement.  Our events connect audiences in new ways, opening up opportunities for discussion and debate that foster innovation and business growth.